Sticky Note

Restaurant Hosts Do’s and Don’ts

In "Four Common Mistakes Made by Restaurant Hosts", we discussed four actions that your Host staff should be doing or not doing.  Here, we discuss a list of Do's and Don'ts for your Host staff to follow.  These are common occurrences that will undoubtably have an emotional impact on your guests.

Some of these behaviors can be avoided by hiring the right people.  We can't stress enough the importance of hiring friendly, courteous and professional people for your Host staff.

However, hiring the right people is only the beginning.  You can't avoid your duties as the owner/manager just by hiring a great staff.  You still must train, coach and support your people!

In fact, as the restaurant owner/manager, you are obligated to provide your customers with a great restaurant staff.  Your customers deserve the best - that's what they are paying for.

Read:  Restaurant Hosts Do's and Don'ts

 

 

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